There’s more to starting an online business or taking an existing business into the digital marketplace than throwing up a website and hoping someone buys something. A successful e-commerce marketplace sells compelling products, is based on the best possible choice of ecommerce platforms and responds quickly to every customer service concern or inquiry.
People are willing to buy just about anything from an ecommerce website these days – if it seems legitimate, safe and well-made. Does the ecommerce store you’re setting up look good, work well and meet consumer needs?
Here are some factors to consider when designing an e-commerce marketplace for B2B ecommerce or direct-to-consumer sales:
Price right. An ecommerce website will never be successful if its creators don’t consider pricing carefully. Consumers are likely to comparison shop, and your store needs to offer the best prices. When designing your site, build in strategies and tools to help you keep prices competitive. In some industries, daily adjustments are necessary.
Choose offerings well. Make sure your products and services are of the highest quality possible for the price point if you want to have strong sales. Customers are smarter than ever and compare features.
Secure your transactions. Customers are likely to check security details on your site, so make sure you have mandatory SSL certifications in place and comply with all laws and industry best practices. Design good security into your ecommerce platforms from the start.
Make the rules clear. Be sure it’s easy for customers of your ecommerce website to understand shipping, promotional terms and conditions. Make all charges and fees transparent so there’s no confusion.
Offer great customer service. Arrange for instant customer service by phone, email, text or chat box whenever possible. Answer questions and address concerns when potential customers are ready to buy for the best chance of getting their business.
Show reviews. Let consumers offer product and service reviews on your e-commerce platform, then show these reviews to your new and returning customers. It will help them make smart choices, and this can reduce returns and refunds.
Think mobile first. Most customers will shop at your ecommerce store with a mobile device, so design an ecommerce marketplace that performs well on mobile and will also meet the needs of desktop and laptop users. When you choose to go mobile first, you’re choosing the future rather than the past.
Ecommerce platforms can provide a great return on investment if they are well-made, well-run and secure. If you’re looking for the right payment component for your ecommerce website, talk with us. UniPay is a payment platform available in a variety of ways to meet the needs of many kinds of businesses.